Anyone who travels knows air traffic controller shortages, late arriving aircraft, computer glitches and other reasons ...
A cyber attack by a suspected cybercrime group has forced Frontier Communications, a Dallas, Texas-based optic-fiber Internet ...
DOT finalized a rule that will trigger automatic refunds for travelers whose flights were canceled or significantly delayed.
Airlines must pay passengers back either in cash or in the original form of payment, no matter the reason they cancel their ...
(Image: Twitter) Air India has expanded its customer service by operationalizing five new contact centres, including the ones in Cairo and Kuala Lumpur. Inclusion of foreign cities is aimed at ass ...
Tractor Supply Co. prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. The rural lifestyle retailer, with more than ...
The Social Security Administration (SSA) is experiencing a customer service crisis, with long hold times on the phone and record-long waits for disability determinations, fueled by over a decade of ...
It’s rare to see a worker lose their temper, but for one Spirit Airlines employee ... reveals why you should never look down at your phone to change the song at red light ‘This changes ...
As of Wednesday, April 10, Frontier Airlines has launched a new nonstop route from Detroit Metro Airport (DTW) to Baltimore/Washington International Airport (BWI), with service set for four times ...