We are excited to announce that summary configuration for work order recap with Copilot in Dynamics 365 Field Service is now available in public preview. It builds on the work order recap feature ...

In this extraordinary age of AI, we find ourselves on the brink of a profound revolution. Companies are looking for generative AI to solve longstanding problems around customer connection, loyalty, ...

This April at Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital ...

Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Copilot in Dynamics 365 Field Service that help service ...

We’re excited to announce a new project onboarding feature is now available in the Dynamics 365 Implementation Portal. The portal makes it easier to deploy Dynamics 365 projects successfully by ...

Microsoft Open Source Programs Office (OSPO) operates with a small technical program management team. Instead of trying to cover every aspect of open source, our focus is on achieving specific impact ...

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on ...

In an era where service management is increasingly complex, the integration of core business functions has become critical. Fragmented systems can lead to a cascade of issues—inefficient scheduling, ...

Prices for Dynamics 365 on-premises customer engagement and operations products will increase by the same percentage as the respective cloud versions. Pricing for cloud products not listed above, such ...

Today, we’re announcing the first pricing update for Microsoft Dynamics 365 in more than five years. Since our last pricing update, Dynamics 365 has transformed customer relationship management (CRM) ...

The Copilot analytics report within Dynamics 365 Customer Service provides a good overview of the usage of Copilot features by agents. You can derive insights into the most frequently leveraged ...